Diggerland Devon

Do not go to Diggerland in Devon. Its an absolute waste of money for families with small children. The park is tiny considering how much the admission is. My son is 93cm and had to pay full price because the limit for free entry is 90cm. Yet when we got inside, the only things he could do he had to be accompanied by an adult, and he doesn't actually get to operate anything - he's too little. So he just sits on the machines and watches. There's only one price for persons over 90cm - and that's £19.99! There should be a tiered pricing structure Any machine my son could have used on his own cost additional money as they were coin operated! When we bought this to the attention of the manger we were told... 'Well that's our policy, we don't do refunds, its your choice to leave.' Perhaps your office manager needs to go on a training course about how to deal with complaints. If she had shown some understanding and tried to show us anything my 3 year old could have enjoyed on his own, I might not be so furious. We were there 30 minutes and paid £53.90 to get in. Oh, and despite speaking to their customer services manager on the phone who informed me that "its all on the website - did you not look at it before you decided to come"... ( It is not my fault your parks are overpriced and unsuitable for toddlers)... I still wasnt offered a refund. I shouldn't have to read the details of a website to help me decide whether I will get value for money. If we had received a positive and polite response at the park, and had the money for my son refunded, we would have accepted the cost of the 2 adult entrance fees, and tried to enjoy what little there is to do there. We even would have come back when he was older. But not now, and I will actively encourage others to stay away as well. In summary; honestly, don't waste your time or money. You'd be lucky to get an hours entertainment out of the place at any age. We have shared our experience publicly with our friends and family and have already convinced 3 other families to change their minds about visiting your facilities this weekend coming. Customer service and value for money should be EVERYTHING to your business - Diggerland obviously has little interest in either.

Our 6-8 kids loved this. Nice playground and big diggers made them squeal with excitement. Pricey but we had a discount card. Some of the machines had a dedicated driver and were basically rides. Most machines had a steep learning curve for controls but were similar throughout so it got easier. At least 8 machines that kids could drive.