Zip World London at the ArcelorMittal Orbit Tickets

Yes, Zip World London is a cashless site. Card and mobile payments are accepted for transactions.

Optional extras are not included in standard admission. This includes items such as souvenir videos, ticket protection insurance and any additional paid upgrades.

Your tickets are sent digitally after booking. You can show them on your phone when you arrive.

Tickets are generally non-refundable.

To get a free essential companion (carer) ticket at Zip World (including London locations), you must hold a valid Nimbus Disability Access Card with the +1 symbol. The card must be used to book in advance over the phone, as free tickets cannot be issued on the day without prior arrangement.

Yes - Helix and ArcelorMittal Orbit 360 are two separate experiences at the same location. You can book both for the same day, but each requires its own ticket and time slot. Book them separately when checking out. A combined visit typically takes 1-2 hours in total.

Wear comfortable clothing that covers your arms and legs - this is required for the Helix slide. Trainers or walking boots are recommended for grip and comfort. Avoid loose accessories, open-toed shoes, or anything that might come off during the slide. The site is outdoors, so dress for the weather on the day.

Yes, the site is pushchair friendly. There is a lift and a ramp at the bottom of the structure, so you can access the viewing platform with a pushchair. The Helix slide is not suitable for young children who do not meet the age and height requirements.