Upside Down House Cardiff Tickets

Health & Safety

• Please mind your head in the House as all the furniture is on the ceiling. Be mindful of the uneven flooring and narrow staircase to avoid trips and slips. We are not responsible for any personal injury once you have entered the House.
• Please do not move and/or hold onto any props or fixtures inside the House. If you attempt to cause any damage, then you will be asked to leave immediately and will be liable for all costs.
• We recommend that you do not take part in the experience if you are pregnant and/or suffer with severe motion sickness.
• Children under the age of 12 must always be supervised by an adult.
• We may deny entry if you seem dizzy, drunk or under the influence of an illegal substance.
• There is no wheelchair access to the first floor and limited wheelchair access to the ground floor. Due to site limitations Upside Down House Milton Keynes and Lakeside are not wheelchair accessible.
• Smoking, eating or drinking is not permitted inside the House.

Booking Notes

TERMS & CONDITIONS - Standard tickets (without Ticket Protection) cannot be refunded for adverse weather, queues or any other reason, including those that are outside of our control. - If Ticket Protection has been purchased, your tickets can be rescheduled or refunded upon request. Please contact our Customer Services Team at info@upsidedownhouse.co.uk - Ticket Protection is not available for our Fast Track option, and only available online. - You can arrive anytime during your time slot. Last entry to the House is 30 minutes prior to closing. - Opening hours can be found on our website. If you miss your scheduled time slot, it is under the discretion of the House staff to be allowed entry in the following time slot. - The maximum capacity inside the House is 20 people, with 10 people on the Upper floor and 10 people on the Ground floor. The overall experience usually lasts about 15-20 minutes. - Queues may be exceptional longer on weekends, school holidays and at peak times. - Fast Track tickets are available in some locations. These offer a priority entry to avoid long waiting times as well as an exclusive Upside Down House souvenir (subject to availability). - We are not responsible for tickets sold by third parties as these have their own stipulated conditions. - We do not permit any professional equipment being used for filming unless our Corporate Head Office has provided prior written consent. For any such requests, we offer Private Hire options. Enquiries can be sent to info@upsidedownhouse.co.uk - We are not responsible for any loss or damage of personal belongings.

Check-in Details

Please do not move and/or hold onto any props or fixtures inside the house. If you attempt to cause any damage, then you will be asked to leave immediately and be liable for all costs. We recommend that you do not take part in this experience if you are pregnant and/or have severe motion sickness. You may be denied entry if you seem dizzy, drunk or under the influence of an illegal substance. Opening hours are subject to change. Queues may be exceptionally longer on weekends, school holidays and peak times. Our team manages queues and assists visitors as best as they can. However, this can be difficult. We appreciate your understanding and effort in being respectful to our staff. We do not tolerate abuse and have a zero tolerance policy. *We would like this to be a great experience for all, so no more than 20 people can be in the house at any time. We limit each floor to 10 people, with the overall experience lasting about 15-20minutes. The last entry is 30 minutes before closing.

What to Bring

• Bring along your smartphone, GoPro or camera, whatever you decide to take your best photos with.
• Permits are required for all professional filming equipment unless prior written consent is given by our Corporate Team.

Restrictions

We recommend that you do not take part in this experience if you are pregnant and/or have severe motion sickness.