Membership FAQ's | Day Out With The Kids

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Membership FAQ's

How do I cancel my subscription?
I’m being charged twice each month, why is this happening?
How do I sign up to the annual subscription?
Where’s my physical card?
How do I prove I have a membership to an attraction?
How do I redeem offers?
I want to see offers in another place, how do I do this?
How do I unsubscribe my email address?
An offer discount code isn’t working, what do I do?
Where are my cinema tickets?

 

How do I cancel my subscription?
To cancel your subscription, please visit the My Account page and follow the ‘Cancel Subscription’ link - https://members.dayoutwiththekids.co.uk/my-account . If you have any issues with this process, please email us at membership@dayoutwiththekids.co.uk

I’m being charged twice each month, why is this happening?
It is possible that you have accidentally pressed the ‘Pay Now’ button twice when first signing up. Please email us at membership@dayoutwiththekids.co.uk so we can fix this for you.

How do I sign up to the annual subscription?
If you have already given us your email address, please follow this link to pay for the annual subscription.

Where’s my physical card?
The Day Out With The Kids membership is entirely digital - you don’t need to wait for a physical card to start claiming your offers! You can access your membership by signing in here - https://members.dayoutwiththekids.co.uk/signin

How do I prove I have a membership to an attraction?
Some of our partners ask that proof of membership is shown on arrival. To do this, simply show the gate staff your ‘My Account’ page. Your membership name details need to match a valid ID in order to claim some offers.

How do I redeem offers?
Each offer will clearly outline how to redeem. Some you can redeem on the gate of an attraction, others you will need to book online in advance, some you will need to phone to redeem.

I want to see offers in another place, how do I do this?
You can do this a number of ways. First, take a look at our offer map. Secondly, you can change your home postcode in the My Account section of the site - this is great if you’re going on holiday for a week or two! Just switch it back once you’re back home.
Thirdly, if you want to take a look at all our partners, visit the A-Z page

How do I unsubscribe my email address?
Please email us at membership@dayoutwiththekids.co.uk stating that you wish to unsubscribe your email address.

An offer discount code isn’t working, what do I do?
Firstly, check that you’ve read any Terms & Conditions on the offer, it may be that you’re selecting tickets that the code is not valid for. If the code is not working, please get in touch directly with the Attraction. If they’re not aware of the code being valid, please email us at membership@dayoutwiththekids.co.uk

Where are my cinema tickets?
If you have bought tickets for ODEON, Showcase, or Empire Cinemas through the ServiceSeats link - check your spam and junk folders. If your vouchers are not in your inbox, please contact ServiceSeats directly.
If you have bought tickets for VUE, please email us at membership@dayoutwiththekids.co.uk

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