Find answers to the most common membership questions here, including our ongoing commitment to helping members during COVID-19.
How do I cancel my subscription?
To cancel your subscription, please visit the My Account page and follow the ‘Cancel Subscription’ link - https://members.dayoutwiththekids.co.uk/my-account. If you have any issues with this process, please email us at email@example.com
I'm being charged twice each month, why is this happening?
It is possible that you have accidentally pressed the ‘Pay Now’ button twice when first signing up. Please email us at firstname.lastname@example.org so we can fix this for you.
How do I sign up to the annual subscription?
If you have already given us your email address, please follow this link to pay for the annual subscription.
Where's my physical membership card?
The Day Out With The Kids membership is entirely digital - you don’t need a physical card to claim your offers! You can access your membership by signing in here - https://members.dayoutwiththekids.co.uk/signin
How do I prove I have a membership to an attraction?
Some of our partners ask that proof of membership is shown on arrival. To do this, simply show the gate staff your ‘My Account’ page. Your membership name details need to match a valid ID in order to claim some offers.
How do I redeem offers?
Each offer will clearly outline how to redeem. Some you can redeem on the gate of an attraction, others you will need to book online in advance, some you will need to phone to redeem.
How do I unsubscribe my email address?
Please email us at email@example.com stating that you wish to unsubscribe your email address.
An offer code or link isn't working, what do I do?
Firstly, check that you’ve read any Terms & Conditions on the offer, it may be that you’re selecting tickets that the code is not valid for. If the code is not working, please get in touch directly with the Attraction. If they’re not aware of the code being valid, please email us at firstname.lastname@example.org
Where are my cinema tickets?
If you have bought tickets for ODEON, Showcase, or Empire Cinemas through the ServiceSeats link - check your spam and junk folders. If your vouchers are not in your inbox, please contact ServiceSeats directly.
If you have bought tickets for VUE, please email us at email@example.com
Most attractions are closed due to COVID-19 so I can't use my membership, why am I still being charged?
We still have lots of offers from takeaways to retail offers that our members can access, even in lockdown. That's why we took the decision to keep our membership running this year. But, we understand that some of you may have joined us just for days out - so we introduced a 'Pause' functionality, allowing you to keep access to your membership, but pause your payments for two months. You can find this option in the 'My Account' section, https://members.dayoutwiththekids.co.uk/my-account.